Last updated:
1. Information we collect
When you submit an enquiry, we collect the details you provide, such as your name, email address, phone number, business or website information, service interests, and message. We also record the source page and submission date so we can respond in context.
For authorised blog contributors, we process account and profile details and content they create. Our hosting and security providers may process technical information such as IP addresses, browser information, request logs, and device information to operate and protect the website.
2. How we use information
We use information to reply to enquiries, discuss and deliver agreed services, manage contributor access, maintain the website, and detect misuse. Internal enquiry notes help our team follow up and manage requests.
Where applicable law requires a legal basis, processing depends on the purpose: responding to a request or performing an agreement, meeting legal obligations, legitimate interests in secure operations, or consent where required. Please do not submit passwords, financial credentials, or sensitive personal information through our enquiry forms.
5. Retention and security
We retain information for as long as reasonably needed for the purpose for which it was collected, ongoing client relationships, legal obligations, and resolving disputes. The appropriate period depends on the type of record and the circumstances.
We use access controls and other reasonable safeguards to protect information. No website or transmission method can be guaranteed completely secure.
6. Your choices and rights
Depending on the laws that apply to you, you may request access, correction, deletion, restriction, or a copy of your information, object to certain processing, or withdraw consent. Withdrawal does not affect processing already carried out lawfully. Some requests may be limited by legal retention duties.
Send requests to contact@serpminds.com. We may need to verify your identity before acting. You may also raise a concern with the relevant privacy authority where that right applies.
7. External links and children
External websites and social platforms have their own privacy policies. Our services are intended for businesses and are not directed at children. If you believe a child has provided personal information, please contact us.
8. Changes and contact
We may update this policy when our practices or applicable requirements change. The date above indicates the latest revision. For privacy questions, contact SerpMinds at contact@serpminds.com or +91 81305 05394.
You can also write to us at SerpMinds (sole proprietorship), 220/GF, Sector 13, Vasundhara, Ghaziabad, India.